At Case IH Agriculture, we strive to ensure customer satisfaction. If you need to return or exchange equipment or parts, please review our policy below.
Eligibility for Returns
Items must be returned within 30 days of delivery, in original condition and packaging. Certain products, like custom equipment or consumables, may not be eligible.
How to Initiate a Return
Contact our Customer Service Team with your order number and reason for return. We’ll provide shipping instructions and guide you through the process.
Refunds & Exchanges
Approved returns are refunded via the original payment method. Credit card and PayPal refunds may take 5–10 business days. Exchanges depend on stock availability.
Shipping & Costs
Customers are responsible for return shipping unless due to defect or shipping error. Our team coordinates safe transport for equipment returns.